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Humidifier Problem - Humidifier not functioning for over a month

02/24/08 | by Duane | Categories: General, Geothermal HVAC Issues

Link: http://www.duanesworld.net/duanesworld.net.geotherma.htm

I noticed back in early January that my Humidifer was not operating. Previous issues were that the humidifer was cycling very quickly on and off at times. I called my geothermal installer with the problem and was asked to do more troubleshooting. The humidifier finally quit and does not work now.

I called my Geothermal Installer. Not surprised that I needed to do some troubleshooting before anyone would be sent out to resolve the issue. I found that when installed, the 24 volt power was coming from the Bryant Air Handler not from a seperate transformer for the humidifier. I learned that the 24 volts was not present at the Air Handlers circuit board.

I relayed this information to my installer and due to other commitments, I was told to “sit tight", they’ll get back to me. Well, it is now near the end of February and no word from my installer. I have left numerous voice mails. I get the feeling that he doesn’t want to return my calls.

Needless to say that the humidifer is still not working. It is a really uncomfortable situation. Had I known the type of response I would get from my Geothermal Installer, I never would have had them install my HVAC system.

2 comments

Comment from: Steve W [Visitor] Email
Not good customer service. I would call around and find a contractor that is intrested in making you a life time customer. Had that company do the repair or corrction of existing installation. send the bill to the orginal installing company.
03/04/08 @ 20:17
Comment from: Duane [Member]
It is almost winter and almost time to put the humidifier to the test. I recently changed the humidistat adding an outdoor sensor to assist in the automation of the humidity setting. We will see in the next few months.
09/26/08 @ 08:04

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