Link: http://www.duanesworld.net/duanesworld.net.geothermal.WEL.live.htm

Ok, Maybe I spoke too soon after Optimal Energy replaced my thermostat. Yes, they were prompt. Yes it works. Yes, I am satisfied.

I had them back to do a checkup on my system before the cold weather of winter hit. I wanted them to come in and check the Heat Pump, ground loop pressure and freon pressure. I wanted this since it bit me in the back side a winter or two ago.

I did not want their heat pump / geothermal system check. I am capable of 90 percent of what is included for $300.00, and I do the maintenance as required.

Ok, they were supposed to come in at $1xx.xx per hour and check freeze protection, loop pressure, freon pressure, and general heat pump. What actually took place was the heat pump was checked, freeze protection was checked and the loop pressure was checked. Freon loop was not checked. The tech was pretty strong in that “as a rule we don’t check the freon pressure". The freon pressure is calculated from the ground loop pressure and the temperature. Then, a problem with my system was discovered. This took another hour and a half. Spinning wheels for an hour and a half including spending about 45 minutes on the phone with the manufacturer. The issue I have with this service, there was no problem that needed this troubleshooting to start with. However, I gave the tech the benefit of the doubt since this is his area of expertise.

Well, after an hour and a half, I had to go. I pulled the plug on the tech and told him nicely to leave. Then I get the line “15 more minutes and I’ll have it fixed". Well, magically the issue was resolved.

I still feel strongly that there was no issue. There was a lack of data from my monitoring system since I had disconnected a portion of it the evening before, in anticipation of the tech pointing the finger that the monitoring system is to blame for the economy. I will think twice or three times before placing a call to Optimal Energy.